Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials.

We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. Watch our values video to learn more about what we do, our commitment to sustainability and our company values and culture.

We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members.

"Supporting all aspects of the individual — self, health, wealth and community”

Our benefits include:

• Onsite Free Clinic
• Medical, Dental, Vision – starting on day one!
• Virtual Medical Services
• 401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one)
• Paid parental leave
• Company paid life insurance
• Vacation time to enjoy getting away
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plus, more!

Growth opportunities available! 

Apply online or contact us to hear why our employees appreciate being part of the Knauf family!

Summary of Position: 

As a Help Desk Analyst II, you’ll be at the heart of our fast-paced, innovative IT Support & Service Team, ensuring our employees have the tools and support they need to succeed. This isn’t just a job—it’s your chance to make a real impact, grow your skills, and be part of a global team that values collaboration, creativity, and excellence.

• Be the Go-To Expert: Provide top-notch technical support by responding to calls, emails, and requests, ensuring our team stays connected and productive.
• Lead the Way: Act as a role model for Help Desk Analyst I team members, sharing your expertise and helping them grow.
• Drive Innovation: Collaborate with the IT Support Supervisor to recommend and implement improvements that enhance our technology and processes.
• Own Projects: Take charge of exciting projects like conference room installations, global team rollouts, and more.
• Manage IT Assets: Keep our laptops, desktops, and mobile devices running smoothly, and ensure our hardware stock is always ready for action.
• Deliver Exceptional Service: Create a positive and cooperative work environment by communicating clearly and effectively with employees and clients.
• Drives the highest levels of employee retention and engagement to ensure a sustainable workforce.
• Fosters a culture of innovation, collaboration, and accountability within the organization.
• Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner.

What Makes You a Great Fit:

• Tech-Savvy: You have advanced knowledge of Windows operating systems, Office Suites, and IT systems in a corporate environment.
• Problem-Solver: You thrive on troubleshooting, critical thinking, and finding creative solutions to challenges.
• Customer-Focused: You’re dedicated to delivering exceptional service and creating a positive experience for everyone you support.
• Team Player: You work well independently but also love collaborating with others to achieve shared goals.
• Organized & Motivated: You’re detail-oriented, self-driven, and excel at managing your time in a fast-paced environment.8

What We’re Looking For:

• Education: A Bachelor’s or Associate’s Degree in IT or a related field is preferred or a combination of education and experience.
• Experience: At least (2) two years in a Help Desk/IT Support environment.
• Skills: Strong communication, multitasking, and time management skills, with the ability to travel up to 10% of the time.

It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.