Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials.
We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. Watch our values video to learn more about what we do, our commitment to sustainability and our company values and culture.
We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members.
"Supporting all aspects of the individual — self, health, wealth and community”
Our benefits include:
Growth opportunities available!
Apply online or contact us to hear why our employees appreciate being part of the Knauf family!
Summary of Position:
The Customer Finance Specialist plays a critical role in supporting Knauf’s strategic customers by managing all aspects of customer account maintenance. This includes identifying and resolving billing issues, driving monthly collection targets, proactively monitoring credit limits, and consistently delivering outstanding customer service.
The ideal candidate is a self-motivated problem-solver who excels at identifying opportunities for process improvement and implementing effective, positive changes. Success in this role requires the ability to build strong cross-functional relationships, foster trust with customers, and demonstrate exceptional organizational skills and attention to detail—all of which are essential for ensuring timely payments and maintaining customer satisfaction.
This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about making a meaningful impact on both customer relationships and business outcomes.
Deliver Outstanding Customer Service: Serve as the primary point of contact for customers, sales representatives, and management, ensuring seamless communication and exceptional support. Notify sales personnel of potential problem accounts, blocked orders, and reconciliation issues such as short pays, short ships, and tax discrepancies. Investigate and resolve these issues promptly and accurately, while providing customers with necessary documentation, such as invoice copies.
Build and Maintain Strong Customer Relationships: Respond promptly and accurately to both internal (company) and external (customer) inquiries and requests for information. Conduct periodic on-site customer visits to strengthen relationships, build rapport, and resolve account discrepancies effectively.
Facilitate Payment Resolutions: Proactively call customers to schedule resolution sessions, gaining a deep understanding of their procure-to-pay cycles. Keep detailed notes in collection tools and provide regular updates to management on progress, including weekly and monthly reports.
Drive Process Improvements: Identify opportunities to enhance processes and implement positive changes that benefit the organization and improve efficiency.
Monitor and Manage Credit Limits: Regularly review customer accounts to ensure they remain within credit limits. Escalate accounts that exceed limits to the Credit Risk Manager for further review and action.
Administer Rebate Accruals: Create, manage, and administer rebate accruals (conditional, non-conditional, promotional, and functional) based on Customer Sales Agreements. Ensure accuracy and timeliness in credit processing.
Analyze and Resolve Aging Reports: Run and resolve various reports for assigned territories, including aging reports, unapplied cash reports, short pay reports, unapplied credit reports, and aged items over 30 days. Address miscellaneous project-related reports as needed.
Ensure Accurate Pricing and Billing: Enter approved pricing into SAP accurately and on time to guarantee precise billing and statements for customers, both electronically and manually.
Administer and Communicate Pricing: Manage all forms of pricing (e.g., day-to-day, job, contract, on-invoice adjustments) using product hierarchy, material pricing groups, and customer hierarchy between Salesforce and SAP.
Maintain Tax Compliance: Keep customer exemption certificates up to date and ensure proper account setup for accurate taxation.
Achieve Performance Goals: Consistently meet or exceed monthly and yearly key performance indicator (KPI) goals as established by management.
Safeguard Confidentiality: Protect customer and company information by maintaining strict confidentiality in all operations.
Process Daily Transactions: Accurately process and post daily lockbox wire remittance deposits to the appropriate customer accounts, ensuring timely and precise account updates.
Education:
Experience:
Knowledge, Skills, and Abilities:
It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.
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